Thank you for shopping from our store Amwaj Al-Bahr Trading amwajest.com We present to you our return policy: Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to request the return and refund of the product provided to him from the store within the following seven days from the date of receiving the product, and he does not have this right after the seven days have passed. 2- The condition for returning the product is that the product is in good condition and that the consumer has not used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process if the return is requested at his wish without a reason or if there is no problem with the order, and in the case of international return, the consumer bears the full shipping and delivery costs to the shipping company, and if there are defects or errors, the consumer will be compensated. 4- 5% will be deducted from the order amount in case of return if paid via Mada or credit card, or 7% if paid via Tappy or Tamara (electronic payment fees) if the customer wishes to request a return at his wish without a reason or if there is no problem with the order or the product. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product is newspapers, magazines, publications, books, or other works considered intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 6- If the contract involves purchasing software downloads via the internet. 7- If the product is electronics such as printers after use or other electronics. ** Original ink return or exchange requests are not accepted **
